Resume

Consumer-electronics refurbishment and resale
serving big-box retailers and wholesalers.

Drove a Scrum/Kanban transformation across intake, repair, and sales, improving on-time delivery by 25% and cutting end-to-end lead time 25-30% while raising team predictability and morale.

Designed and deployed a cloud-based inventory system (custom workflows, barcoding, change logging) that raised accuracy from ~70% to 97% within 60 days and reduced receiving-to-listing lead time by 35%.

Built and operate the company's web and e-commerce storefronts end to end (Instrooments.com corporate site and openboxcentral.com retail store), owning requirements, design, build, hosting, and the integration of self-built and vendor-delivered components into one working system.

Directed a full rebrand and digital relaunch under the new Instrooments trade name (2024-2025) as a phased and Agile project ($15K budget, 4-person team), increasing qualified leads 8% in the first 30 days post-launch.

Established operating cadences (planning, reviews, retrospectives) and KPI dashboards to improve focus, throughput, and continuous improvement.

Hired, scheduled, and directed a 6-person payroll team, owning performance and day-to-day execution, and managed vendor relationships to cut costs through optimized contracts and procurement.

U.S. State Department-funded secondary-school exchange programs (NSLI-Y, FLEX, YES, CBYX, A-SMYLE, ALEX). Began as a 1099 contractor in 2013; W-2 since 2015.

Managed time-sensitive airport travel and logistics for international exchange participants across multiple federally funded programs, maintaining a high on-time connection record through peak arrival and departure waves.

Resolved flight cancellations, rebookings, missed connections, and travel emergencies (including medical and immigration issues) in real time, coordinating with airlines, program staff, and participant families.

Served as lead and primary liaison for a four-person, self-directed airport crew, acting as the point of contact between the program office (supervisor and program director) and on-site staff during peak student-movement periods.

Identified itinerary optimizations and eliminated avoidable change and rebooking fees, reducing program travel costs.

FTSE-250 iron-ore mining and export company serving the European steel industry.

Served as internal auditor for a Kyoto Protocol Joint Implementation carbon-credit (ERU) program: coordinated with the Technical Director and cross-functional teams (production, energy, engineering) to document emission reductions from facility modernization, engaged Bureau Veritas for third-party verification, and built the ERU monetization roadmap, generating $20M+ in realized value.

Delivered strategic marketing and analytical reporting, including competitive analysis and due diligence, and presented findings directly to C-suite leadership (CEO and CMO).

Proposed cost-reduction strategies projected to improve financial performance ~10% over two years.

Graduate-level specialization in export-driven growth: international strategy, market expansion, trade/logistics fundamentals, and cross-cultural business execution.

Master of Arts in International Economics focused on global markets, macro/microeconomic analysis, trade, and international finance.